DerivCC
Derivatives Workspace
UpdatesSupportSign in
Back to DerivCC
Support

Support, Account Help, and API Key Guides

Use this page when you need help with account access, billing, read-only exchange setup, alerts, or production readiness.

Last updated: May 25, 2026

Contact Support

Email adminderivcc@gmail.com with the account email, the area affected, what you expected to happen, and any safe screenshots that do not reveal secrets.

Billing

DerivCC Pro billing is managed through Stripe. After checkout, the in-app billing page can open the Stripe customer portal for invoices, cancellation, and payment method updates.

Open billing settings

Safe Exchange API Keys

DerivCC is designed for read-only account visibility. Before adding an exchange API key, confirm that trading, transfer, withdrawal, and account-management permissions are disabled.

DerivCC never needs withdrawal permissions. If an exchange screen asks you to enable trade, transfer, or withdrawal scope, leave it off for DerivCC.

Read-Only API Key FAQ

Bybit

How to create a read-only API key on Bybit

Use this when you want DerivCC to read Bybit positions and wallet context without trading or withdrawal access.

  1. 1Open Bybit on desktop and go to API Management. Bybit states API key creation is available on the website, not the app.
  2. 2Select Create New Key, then choose a system-generated key if Bybit asks for the key type.
  3. 3Name the key clearly, for example DerivCC read only.
  4. 4Set permissions to read-only/view-only. Do not enable contract trade, spot trade, transfer, withdrawal, or account-management permissions.
  5. 5Apply IP restrictions if your deployment uses stable outbound IPs; otherwise keep the key reviewable and rotate it if anything looks wrong.
  6. 6Complete 2FA, copy the API key and secret once, then add them inside DerivCC under Settings > API Keys.
Bybit API key guide
Binance

How to create a read-only API key on Binance

Use this for key storage and future Binance account-context support. Keep trading and withdrawal permissions off.

  1. 1Log in to Binance in a web browser. If you use Binance.US, open the account dropdown and select API Management.
  2. 2Create a new API key, choose a system-generated key if prompted, and give it a label such as DerivCC read only.
  3. 3Complete email confirmation and two-factor authentication.
  4. 4Keep Enable Reading on. Leave Spot and Margin Trading, Futures Trading, withdrawals, transfers, and any write permissions off unless you understand the risk.
  5. 5Use trusted-IP restrictions when possible. Binance also recommends IP allowlisting as a security best practice for API keys.
  6. 6Copy the API key and secret while they are shown. Store them carefully and revoke the key from Binance immediately if it is exposed.
Binance.US API key guideBinance API key security
OKX

How to create a read-only API key on OKX

Use this for OKX key storage and future account-context support. OKX keys include an API key, secret, and passphrase.

  1. 1Log in to OKX and open Profile > API and connections > Create API key. In the app, use Menu > API > Create API key.
  2. 2Enter an API key name, choose the account, and select the purpose.
  3. 3Add an IP allowlist if available for your deployment. OKX allows multiple IP addresses per key.
  4. 4Select read permissions only. Do not enable trade, withdrawal, transfer, or account-management permissions.
  5. 5Create and save the passphrase. OKX says the passphrase cannot be recovered if forgotten.
  6. 6Copy the API key, secret, and passphrase at creation time, then store only what DerivCC asks for inside Settings > API Keys.
OKX API FAQOKX API docs

Useful Links

Risk disclosureEmail supportProduct updates
Contact

Questions about these terms, billing, account data, or launch readiness can be sent to the project support inbox.

adminderivcc@gmail.com